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Contact Center

Contact Center Overview

The Webex Customer Experience’s open platform and APIs enable you to programmatically construct and devise a customer-agent journey that works for your business. Developers can build, enhance and customize their Customer experience solution with the rich set of APIs, that includes Contact Center, AI, Journey, Orchestration and Experience Management.

Go to Customer Experience PortalSee Documentation

What's possible with the Webex Customer Experience open platform and APIs?

The Webex customer experience platform provides an end-to-end customer experience solution. The open architecture and APIs gives you the flexibility to:

  • Customize every step of your customer and agent experience
  • Integrate into existing business applications and tools
  • Build new features and services not available out of box
  • Track and improve KPIs

And much more!

Customer Experience APIs

Browse through our collection of APIs to start building your own solutions. We have REST, GraphQL and gRPC APIs that can address different types needs for a customized solution. We leverage AI to help you gain call insights and provide data that enables you to provide the best customer experience to your clients

See APIs
Customer Experience APIs
Custom Desktop

Webex Contact Center Desktop brings your business the flexibility, and agility of cloud with the security and global scalability you have come to expect from Cisco. Keeping agents productive requires efficient processes and intuitive desktop tools. The more you can automate routine tasks, the more successful agents are at serving your customers.

See Desktop
Custom Desktop
Integrations

We offer integrations that allow you to merge and optimize data streams for your customer experience (CX) solutions. You can invoke CX APIs on behalf of another CX user in a secure way and use them with third party integrations by granting them a temporary access token. You can use the integrations that you have created in the Developer Portal and use it in the CX portal by widening its scope.

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Integrations

Still curious about what you can do in the Webex Customer Experience portal? Check out the samples that our developers have built to get an idea of what you can do with these APIs. If you still have questions visit our FAQs page to learn more.

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