Webex Calling is Cisco’s flagship cloud-calling product. Webex Calling delivers a cloud-based phone system that's as powerful as it is flexible. And because it is part of the Webex Suite, Webex Calling is designed to integrate in with other Webex cloud products, such as Webex Messaging, Webex Meetings, and the Webex Contact Center. With the ability to make and receive calls across any device, your teams have the freedom to work from the office, at home, or even on the go. One powerful collaboration experience.

anchorCisco’s Calling Products

Cisco offers many solutions for calling outside of Webex Calling. Your organization may, for example, be using Cisco’s on-premises Call Manager product (UCM), where certain portions of the UCM experienced are cloud-accessible through Webex for UCM. Or your organization may be using Cisco's BroadWorks (through a service provider partner), leveraging the cloud-accessible Webex for BroadWorks. These products may integrate in with Webex Calling, but these products are not part of the Webex Calling offer.

Webex Calling has two key deployment options: Webex Calling and Webex Calling Dedicated Instance. Additionally, there is a special, route-to-market offering of the Webex Calling product called Webex Calling for Wholesale. Those are all part of the Webex Calling product and are discussed in this section:

anchorWhy are Webex Calling APIs important?

APIs are the best way to provide integration with your Webex Calling experience. Partners may use this to provide a provisioning experience tied into their existing OSS/BSS processes. Solution plus partners can provide point solutions that seamlessly tie in to the Webex Calling service. Customers can create integrated Webex app solutions based on the specific business needs of the customer.

Our goal is to make APIs accessible for any customer or partner. We want the process to be simple, intuitive, and adoptable by anyone, regardless of your development skill level.

anchorHow to Navigate this Site

Use the left-hand navigation to find the Guides and References to this document:

• Real-time calling APIs, which can be used to create a soft-phone-like experience or similar call-management solutions.
• Local PSTN gateway management and integration with Trunk Groups.
• Organizational settings related to the calling service.
• Settings for an individual device settings, including share lines and device settings.
• Devices represent cloud-registered Webex RoomOS and Cisco IP Phone devices.
• Features: Auto Attendant support reading and writing of Webex Calling Auto Attendant settings for a specific organization.
• Features: Call Park supports reading and writing of Webex Calling Call Park settings for a specific organization.
• Features: Call Pickup supports reading and writing of Webex Calling Call Pickup settings for a specific organization.
• Features: Call Queue supports reading and writing of Webex Calling Call Queue settings for a specific organization.
• Features: Call Recording supports reading and writing of Webex Calling Call Recording settings for a specific organization.
• Features: Hunt Group supports reading and writing of Webex Calling Hunt Group settings for a specific organization.
• Features: Paging Group supports reading and writing of Webex Calling Paging Group settings for a specific organization.
• Features: Receptionist Client supports reading and writing of Webex Calling Receptionist Client settings for a specific organization.
• Features: Local Gateway supports reading and writing of PSTN local gateways, also know as Webex Calling On-premises, for a specific organization.
• Location Call Settings supports reading and writing of Webex Calling Location settings for a specific organization.
• Location Call Settings: Call Handling supports reading and writing of Webex Calling Location settings involving permissions and intercepting of inbound and outbound calls for a specific organization.
• Location Call Settings: Schedules supports reading and writing of Webex Calling Location Schedule and Event settings for a specific organization.
• Location Call Settings: Voicemail supports reading and writing of Webex Calling Location Voicemail settings for a specific organization.
• Locations allow you to organize users and workspaces based on a physical location. You can configure both calling and workspace management functions into the same location.
• Numbers supports reading and writing of Webex Calling phone numbers for a specific organization.
• People are registered users of Webex.
• The recording report API is used to retrieve reports of recording.
• Reports available via Webex Control Hub may be generated and downloaded via the Reports API.
• Detailed Call History information is available 5 minutes after a call has ended and may be retrieved for up to 48 hours.
• Person Call Settings supports modifying Webex Calling settings for a specific person.
• Viutual Line Settings supports listing Webex Calling virtual lines.
• These are a set of APIs that are specifically targeted at Service Providers who sign up for Webex Wholesale. They enable Service Providers to provision Webex Services for their Customers.
• Workspaces represent places where people work, such as conference rooms, meeting spaces, lobbies, and lunchrooms. Devices may be associated with workspaces.
• The recording API is used to retrieve Webex Calling recordings.