Features: Call Park - Get available agents from Call Parks

Get available agents from Call Parks

Retrieve available agents from call parks for a given location.

Call Park allows call recipients to place a call on hold so that it can be retrieved from another device.

Retrieving available agents from call parks requires a full or read-only administrator or location administrator auth token with a scope of spark-admin:telephony_config_read.

GET/v1/telephony/config/locations/{locationId}/callParks/availableUsers

URI Parameters

locationId

stringrequired

Return the available agents for this location.

Query Parameters

orgId

string

Return the available agents for this organization.

callParkName

string

Only return available agents from call parks with the matching name.

max

number

Limit the number of available agents returned to this maximum count.

start

number

Start at the zero-based offset in the list of matching available agents.

name

string

Only return available agents with the matching name.

phoneNumber

string

Only return available agents with the matching primary number.

order

string

Order the available agents according to the designated fields. Up to three vertical bar (|) separated sort order fields may be specified. Available sort fields: fname, lname, number and extension. The maximum supported sort order value is 3.

Response Properties

agents

array[GetPersonPlaceVirtualLineCallParksObject]

Array of agents.

string

ID of a person, workspace or virtual line.

firstName

string

First name of a person, workspace or virtual line.

lastName

string

Last name of a person, workspace or virtual line.

displayName

string

Display name of a person, workspace or virtual line.

type

enum

Type of the person, workspace or virtual line.

PEOPLE

string

Indicates that this object is a user.

PLACE

string

Indicates that this object is a place.

VIRTUAL_LINE

string

Indicates that this object is a virtual line.

string

Email of a person or workspace.

numbers

array[GetUserNumberItemObject]

List of phone numbers of a person, workspace or virtual line.

external

string

Phone number of a person or workspace.

extension

string

Extension of a person or workspace.

routingPrefix

string

Routing prefix of location.

esn

string

Routing prefix + extension of a person or workspace.

primary

boolean

Flag to indicate a primary phone.

Response Codes

The list below describes the common success and error responses you should expect from the API.

Code	Status	Description
200	OK	Successful request with body content.
201	Created	The request has succeeded and has led to the creation of a resource.
202	Accepted	The request has been accepted for processing.
204	No Content	Successful request without body content.
400	Bad Request	The request was invalid or cannot be otherwise served. An accompanying error message will explain further.
401	Unauthorized	Authentication credentials were missing or incorrect.
403	Forbidden	The request is understood, but it has been refused or access is not allowed.
404	Not Found	The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.
405	Method Not Allowed	The request was made to a resource using an HTTP request method that is not supported.
409	Conflict	The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.
410	Gone	The requested resource is no longer available.
415	Unsupported Media Type	The request was made to a resource without specifying a media type or used a media type that is not supported.
423	Locked	The requested resource is temporarily unavailable. A `Retry-After` header may be present that specifies how many seconds you need to wait before attempting the request again.
428	Precondition Required	File(s) cannot be scanned for malware and need to be force downloaded.
429	Too Many Requests	Too many requests have been sent in a given amount of time and the request has been rate limited. A `Retry-After` header should be present that specifies how many seconds you need to wait before a successful request can be made.
500	Internal Server Error	Something went wrong on the server. If the issue persists, feel free to contact the Webex Developer Support team.
502	Bad Gateway	The server received an invalid response from an upstream server while processing the request. Try again later.
503	Service Unavailable	Server is overloaded with requests. Try again later.
504	Gateway Timeout	An upstream server failed to respond on time. If your query uses `max` parameter, please try to reduce it.

GET

/v1/telephony/config/locations//callParks/availableUsers{?orgId,callParkName,max,start,name,phoneNumber,order}

Header

Content-Type
Authorization
Use personal access token
Bearer
This limited-duration personal access token is hidden for your security.

Query Parameters

orgId
string
Return the available agents for this organization.
callParkName
string
Only return available agents from call parks with the matching name.
max
number
Limit the number of available agents returned to this maximum count.
start
number
Start at the zero-based offset in the list of matching available agents.
name
string
Only return available agents with the matching name.
phoneNumber
string
Only return available agents with the matching primary number.
order
string
Order the available agents according to the designated fields. Up to three vertical bar (|) separated sort order fields may be specified. Available sort fields: fname, lname, number and extension. The maximum supported sort order value is 3.

https://webexapis.com/v1/telephony/config/locations/Y2lzY29zcGFyazovL3VzL0xPQ0FUSU9OLzhmZjMwMjg5LWVhMzMtNDc1Ny1iMTBmLWQ2MWIyNzFhMDVlZg/callParks/availableUsers?orgId=Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi85NmFiYzJhYS0zZGNjLTExZTUtYTE1Mi1mZTM0ODE5Y2RjOWE&callParkName=technical%20support%20-%20insurance%20-%20customer%201&max=5&start=0&name=John&phoneNumber=+19075552859&order=lname%7Cfname%7Cextension

200 / OK

{
    "agents": [
        {
            "id": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS80NDVkMzMzMC1mNjE3LTExZWItOWQyZS01NzViODE3ZGE2NmE",
            "firstName": "John",
            "lastName": "Brown",
            "displayName": "John Brown",
            "type": "PEOPLE",
            "email": "john.brown@example.com",
            "numbers": [
                {
                    "external": "+19075552859",
                    "extension":"8080",
                    "routingPrefix": "1234",
                    "esn": "12348080",
                    "primary": "true"
                }
            ]
        },
        {
            "id": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS83MGY2MzYzMC1mZjlmLTExZWItODU5YS0xZjhiYjRjNzc1MWQ",
            "firstName": "John",
            "lastName": "Smith",
            "displayName": "John Smith",
            "type": "PEOPLE",
            "email": "john.smith@example.com",
            "numbers": [
                {
                    "external": "+19075553859",
                    "extension":"8081",
                    "routingPrefix": "1234",
                    "esn": "12348081",
                    "primary": "true"
                }
            ]
        }
    ]
}