Webex for Developers Newsletter – April 2025
April 28, 2025
Greetings, Webex developers. We've had another busy month with a lot of new content for you to check out. Keep reading to get all the latest updates, announcements, and how-to guides for the entire Webex Developer ecosystem!
📊 The Evaluation of Generative AI Performance in Webex Contact Center
There was a new blog posted by Cloud Engineering Technical Leader, Anupam Mukherjee, for evaluating Generative AI performance in Webex Contact Center. In this article, discover how the scoring system ensures top-tier quality, consistency, and reliability in AI-generated outputs. You will also learn about innovative algorithms, contextual assessments, and the importance of Responsible AI in creating more accurate and trustworthy content.
📺 Webex Developer Public Webinars
On Wednesday, April 30th at 1:00PM EDT, get ready to unlock early access to the latest innovations in the Webex developer ecosystem through the Webex Developer Beta Program. This webinar provides a comprehensive overview of the program, highlighting how developers can engage with beta releases, offer insightful feedback, and help shape the evolution of Webex APIs and SDKs. Covering all facets of the Webex ecosystem, including Messaging, Meetings, Calling, and Contact Center, this session will walk you through a real-world example of participating in a beta test. Discover the benefits of joining the beta community and how you can influence the future of Webex solutions by participating in this dynamic program.
👩🏽💻 Webex Developer βeta Activities
Attention While on the topic of the Webex Developer Beta program, we have a brand-new entry that is now available for testing – the Webex Contact Center SDK. This powerful JavaScript library lets you embed Webex Contact Center Agent Desktop functionalities into your web applications! You can manage agent statuses, control calls (accept, decline, hold, end), and create custom softphone solutions. You can also integrate with existing CRM solutions and build custom widgets!
📡 Live Streaming via the Meeting APIs
Webex Developer Evangelist, Phil Bellanti, has a new blog post detailing a recent update to the Meeting APIs that allows meeting hosts to automate the setup of live streaming through services, such as IBM Video Streaming, Facebook Live, Vbrik Rev, and YouTube Live. This feature is ideal to help your meetings reach a wider audience for product launches, company announcements, expert panel discussions and more. Discover how it comes together to increase the exposure of your important meetings!
🔊 The A-Z of Webex Contact Center APIs: Audio Files
Webex Developer Evangelist, Joe Zanini, just published the third installment of the blog series, “The A-Z of Webex Contact Center APIs”. This is the series where we are attempting to traverse the vast set of RESTful API endpoints available for Webex developers. In this edition, we go over the Audio Files APIs, how audio files are used, and how to manage them in the Webex Contact Center ecosystem.
📄 App Pagination Hands-on Guide
In a recent article authored by Webex Software Engineer, Rudrakshi Srivastava, discover how the Paginate app transforms your browsing experience to simplify access to content. Paginate is a powerful GUI tool designed to streamline robust interactions with the Webex API, enabling you to execute a variety of queries and efficiently export the results. It is particularly beneficial when dealing with extensive datasets that necessitate pagination, such as retrieving comprehensive lists of spaces.
🐢 Webex API Rate Limiting
A popular blog post by Technical Solutions Specialist, Taylor Hanson, has been updated for 2025. This article covers how the Webex API has rate limits in place for different resources, such as /messages and /rooms, to protect from distributed denial of service attacks. These limits will vary depending on the calls being made, how resource intensive that call is on the servers, and how many servers are actively in routing – and is subject to change as needed to protect all use cases from failing in the event of a large batch of requests. Check out the blog to learn how to handle these API rate limits in your app and keep things running smoothly.
📝 Webex API Recent Changelog Hits
There were some important API updates recently listed in the Webex API Changelog:
- BREAKING CHANGE – April 4, 2025: For user convenience, the previous List Meetings of a Meeting Series API has been merged into the List Meetings API.
- NEW – April 7, 2025 – As Partner organizations that manage their customers through Webex Partner Hub can now download Partner Hub reports directly using the Partner Reports Template API.
- BREAKING CHANGE – April 15, 2025: Previously, authorized bots could access a person's pronouns based on Control Hub settings. However, to prioritize customer privacy and ensure data is used only when it’s necessary, we are disabling this feature. This change should go into effect at the end of April 2025.
